22bb Responsible Gambling — Bet Mindfully in Brazil

1. What Responsible Gambling Is and Why 22bb Takes It Seriously

Betting on Brasileirão football, trying your luck at live roulette, or playing slots are all legitimate forms of entertainment — just like going to the movies, watching your team play, or gaming online with friends. The vast majority of people who use A 22bb can maintain that perspective without any trouble.

But A 22bb also knows that, for some users, what starts as fun can become a real problem. Problem gambling exists, affects families, and has nothing to do with weak character — it's a health issue that deserves attention, treatment, and proper support.

That's why the commitment of 22bb with responsible gambling is not a regulatory box to check on paper. It's a business and values decision: we want our users to keep betting for years because they enjoy it, not because they've lost control. No short-term revenue is worth more than the well-being of the people who use our platform.

On this page, you'll find the warning signs of problem gambling, the tools that A 22bb provides to help you stay in control, how to activate them, and where to find help if you need it. Read carefully — and share it with someone close to you if you think it might be useful.

2. Warning Signs of Problem Gambling

Recognizing the warning signs is the first step toward regaining control. Often, the people around you notice something is wrong before you do. If you identify with three or more of the items below, it's time to take a step back and seek support.

• Betting more than planned on a regular basis, even after deciding to stop.
• Using money set aside for bills, food, or other necessities to place bets.
• Lying to family or friends about how much time or money you spend betting.
• Feeling irritable, anxious, or restless when trying to cut back or stop betting.
• Betting to try to recover previous losses — known as "chasing losses".
• Thinking about betting frequently throughout the day, even while working or spending time with family.
• Neglecting professional, family, or social obligations because of gambling.
• Borrowing money or selling belongings to fund more betting.
• Feeling the need to bet increasingly larger amounts to get the same thrill.
• Trying to stop or cut back but being unable to, despite genuine effort.

If you answered "yes" to several of these points, don't wait. Use the tools available in the 22bb — they're in your account dashboard and can be enabled in seconds — and consider seeking professional support. There's no shame in it: asking for help takes courage.

3. 22bb's Responsible Gambling Tools

A 22bb provides a full set of control tools directly in each user's account dashboard. You do not need to contact support to use most of them — everything is accessible from your phone, under the "Responsible Gaming" section in your account settings.

The tools were designed to be simple to use and immediate in effect. When you set a limit or activate a self-exclusion at 22bb, this takes effect immediately — there is no waiting period that can be used as an excuse to keep playing.

See a summary of the available tools below. The sections that follow explain how each one works:

• Deposit limits — daily, weekly, and monthly, configurable by the user.
• Session time limit — automatic alerts and session termination after the set time.
• Temporary self-exclusion — a 24-hour, 7-day, or 30-day pause, effective immediately upon activation.
• Permanent self-exclusion — permanent account closure, with no reversal for a minimum of 5 years.
• Marketing communications block — opt out of promotions at any time.

4. Deposit Limits

Deposit limits are the simplest and most effective tool for controlling how much you spend on A 22bb within a given period. Here's how it works: you set a maximum amount you can deposit per day, per week, or per month — and the platform blocks any deposit that exceeds that amount, regardless of the payment method used (Pix, boleto, card, PicPay, Mercado Pago).

• Daily limit: the maximum amount that can be deposited within any 24-hour period.
• Weekly limit: maximum cumulative amount over the last 7 days.
• Monthly limit: maximum cumulative amount over the past 30 days.

You can set limits in any combination — daily only, monthly only, or all three at once. A 22bb automatically applies the most restrictive limit when periods overlap.

Important rule for changes: reducing a limit takes effect immediately. Increasing a limit takes 48 hours for real. This lock exists specifically to protect you from impulsive decisions made in a moment of agitation after a losing streak.

To set your deposit limits, access your account dashboard on 22bb, go to "Settings" → "Responsible Gaming" → "Deposit Limits". You can adjust the amounts at any time.

5. Session Time Limit

Losing track of time while betting or playing at the Live Casino is more common than it seems — and it is one of the factors that contributes to excessive gambling. The session limit tool at 22bb handles this in a practical way: you decide in advance how much time you want to spend active on the platform per session.

How it works in practice:

• You set a maximum time per session — for example, 1 hour.
• When 10 minutes remain before the limit is reached, A 22bb displays a visible warning on screen, regardless of which page or game you are on.
• Once the set limit is reached, the session ends automatically and you are logged out.
• You can only log back in after a minimum cooling-off period, which you can also configure.

The session limit can be set to any value between 15 minutes and 8 hours. For users who have identified a tendency to play for very long stretches, we recommend starting with sessions of no more than 1 to 2 hours and reviewing your habits over a few weeks.

To enable it, go to "Settings" → "Responsible Gambling" → "Session Limit" in your account dashboard on 22bb.

6. Self-Exclusion — Temporary and Permanent

Self-exclusion is the most powerful tool available for anyone who needs a forced break from gambling. At 22bb, there are two types:

Temporary Self-Exclusion

Blocks access to your account for a fixed period. Available options are: 24 hours, 7 days, 30 days, 60 days, and 90 days. Activation is immediate — as soon as you confirm the temporary self-exclusion in the dashboard, access is blocked right away. During the self-exclusion period:

• You cannot log in to the account.
• Deposits are automatically blocked, regardless of the payment method.
• You will not receive any marketing or promotional communications from 22bb.
• The self-exclusion period cannot be shortened before it expires — this is intentional.

Permanent Self-Exclusion

Permanently closes the account. There is no reversal of a permanent self-exclusion for a minimum period of 5 years. After that period, any potential account reactivation is subject to careful review by the responsible gambling team at 22bb.

Permanent self-exclusion can be requested via the platform's live chat or by email at contato@22bb.click. Processing takes up to 24 hours, and while the request is being handled, deposits are preventively blocked.

7. Protection of Users Under 18

A 22bb is a platform exclusively for adults. Access to and use of any service — Sports Betting on the Brasileirão, Live Casino, roulette, slots, crash games — is strictly prohibited for anyone under 18. No exceptions.

The measures that 22bb adopts to prevent underage access include:

• CPF and date of birth verification required at registration.
• A photo ID (RG or CNH) is required before your first withdrawal is processed.
• Automated monitoring to identify usage patterns inconsistent with the declared user profile.
• Immediate blocking of accounts identified as belonging to users under the age of 18.

For parents and guardians: if you have children or teenagers at home and want to make sure they can't access betting sites, we recommend the following practical steps:

• Enable the parental controls available on Android and iOS — both allow you to block specific categories of sites and apps.
• Set up content controls on your home router to block gambling and betting categories.
• Do not share your login credentials for 22bb with anyone else in your household.
• If you suspect that a minor has created an account on the platform, contact us immediately at contato@22bb.click — the case will be treated as a top priority.

8. Our Internal Responsible Gambling Policy

The commitment of 22bb with responsible gambling goes beyond the tools available to the user. Internally, the platform maintains an active policy of identifying and supporting at-risk users. This means that:

• The team at 22bb monitors usage patterns that may indicate problematic gambling behavior — such as a sudden increase in deposits, excessively long sessions, or abnormally frequent betting.
• When these patterns are identified, the user proactively receives a message with information about the available responsible gambling tools and a suggestion to enable them.
• A 22bb never sends promotions, bonuses, or any marketing communications to users who have activated self-exclusion or who are under a risk behavior review.
• The staff at 22bb who work in support are trained to identify signs of compulsive gambling and guide users in an empathetic, judgment-free way.
• The platform does not use gamification techniques or design patterns that could lead users to play more than they intended — such as "near miss" notifications or artificially accelerated countdown timers.

We believe a platform that genuinely cares for its users builds a relationship of trust that outlasts any aggressive commercial strategy. Responsible gaming is not the opposite of a great betting product — it is an essential part of it.

9. Where to Find Specialized Help

If you believe gambling is negatively affecting your finances, your relationships, or your mental health, seeking specialized help is the most important step you can take. A 22bb strongly encourages you to seek professional support — resources are available in Brazil for this.

A few practical tips:

• Talk to someone you trust: talking about the problem with a family member or close friend can be the first step. Shame often stops people from seeking help — but keeping it to yourself only makes things harder.
• Consult a psychologist or psychiatrist: problem gambling is recognized as a disorder by ICD-11 and DSM-5 and has effective treatment options, which may include cognitive behavioral therapy (CBT), support groups, and in some cases, medication.
• Psychosocial Care Centers (CAPS): the Sistema Único de Saúde (SUS) provides free mental health care through CAPS centers located across Brazil. You can find the nearest CAPS to your city.
• CVV (Centro de Valorização da Vida): if you are going through an intense emotional crisis, CVV offers free emotional support by phone at 188, available 24 hours a day, every day.

A 22bb does not provide clinical treatment, but our support team is available 24 hours a day to help you enable the platform's responsible gambling tools, process a self-exclusion request, or simply listen to your situation and guide you on the next steps.

10. Talk to 22bb About Responsible Gaming

Our support team is trained and available to help you with any responsible gambling concern — judgment-free, without any commercial pressure, and in complete confidence. You can reach us through the following channels:

• Live chat: available 24/7 in Portuguese. Access the chat icon at the bottom of the screen on 22bb.click.
• Email: contato@22bb.click — we respond within 2 hours for matters related to responsible gambling and self-exclusion.

If you reach out for support related to responsible gaming, your request is treated as a top priority by the 22bb. You won't be in the same queue as technical or payment inquiries — responsible gambling has its own dedicated support.